What is JiSheng's after-sales service like?

Dear Customers: 
 

JiSheng is a national high-tech enterprise and a specialized and innovative enterprise that specializes in the research and development, production, manufacturing, and sales services of lithium battery (cylindrical, square, pouch) PACK production line equipment. The company's production line equipment is mainly applied to the automated assembly and production of battery packs for electric tools, garden tools, energy storage, household appliances, outdoor power supplies, two-wheel and three-wheel vehicles, intelligent robots, etc. 
 

We adhere to the service philosophy of quick response, efficient resolution, and establishing a good reputation, and are committed to providing customers with stable, reliable high-quality equipment and comprehensive service support. 
 

If you need any assistance or support when using the JiSheng equipment, please feel free to contact us at any time. Our professional engineering team will provide you with technical support immediately. To more efficiently troubleshoot the problem and formulate a solution, we kindly ask you to assist us in providing detailed information such as the equipment model, fault phenomenon, usage scenario, and relevant operation procedures. 
 

I. Core Service Contents 
1.Professional technical support: Provide customers with full-cycle technical support, covering product consultation, operation guidance, fault diagnosis, and answers to various technical questions during usage. The support channels include dedicated service hotline, official email, and online customer service system, ensuring prompt response and professional answers. 
2. After-sales service connection process: We recommend that you first contact the internal engineer who is responsible for equipment operation or installation for a preliminary investigation. If the problem remains unresolved, please promptly contact the JiSheng after-sales service department. You can get in touch with us through the company's official website, product manual, or the contact information stipulated in the contract. We will quickly initiate the service process. 
3. Equipment Maintenance Guidance: Provide customers with detailed routine maintenance plans, including equipment cleaning procedures, inspection cycles for key components, maintenance tips for vulnerable parts, and various preventive maintenance measures. This helps customers extend the lifespan of the equipment and ensure its continuous and stable operation. 
4. Spare parts supply guarantee: Establish a dedicated inventory for core spare parts and commonly used consumables, optimize the procurement and distribution process of spare parts, provide customers with convenient channels for spare parts inquiry and ordering, ensure timely supply of spare parts, and reduce equipment downtime. 
5. Software and firmware updates: For devices that contain software or firmware components, we will continuously iterate and update the programs to optimize the device functions, enhance operational efficiency, and fix known issues. The relevant update files will be released promptly through official channels, allowing customers to download and install them for free, and providing update instructions. 
6. Training and Documentation Support: Offer comprehensive training services and related materials, including equipment installation manuals, operation guides, troubleshooting manuals, maintenance tutorials, and other written documents. Additionally, we can provide on-site operation training or online training services based on customer needs, helping customers quickly master the skills of using the equipment. 
7. Online resource inquiry: The official website of JiSheng has a dedicated service section, which includes an online knowledge base, frequently asked questions (FAQ), technical case sharing, and other contents. Customers can easily access solutions to various issues, equipment usage tips, and industry-related information at any time. 
8. Customer Feedback and Continuous Improvement: We attach great importance to customer feedback. We sincerely welcome you to offer your opinions or suggestions regarding the product usage experience, service quality, etc. We will establish a comprehensive feedback handling mechanism to promptly follow up and respond to your demands, incorporate reasonable suggestions into product iterations and service optimizations, and continuously enhance product quality and service level.

II. Warranty Clause for After-sales Service 
JiSheng has the right to refuse to provide after-sales service under the following circumstances: 
1.The equipment malfunction was caused by human operational errors, improper use, accidents (such as collisions, falls, fires, lightning strikes, etc.) or force majeure, and was not due to any technical or material quality issues of the product itself. 
2. The customer, without obtaining the written consent of JiSheng，unauthorized  disassembled, modified the core components of the equipment or replaced non-original factory parts； 
3. The equipment has exceeded the warranty period, the extended warranty service was not purchased as agreed, or it does not meet the warranty conditions stipulated in the product warranty terms (such as not following the required regular maintenance procedures, etc.); 
4. The equipment information and fault descriptions provided by the customer are inaccurate or incomplete, which results in the inability to properly diagnose the problem or indicates that the customer has engaged in fraudulent or other improper behavior.